Registration

1. How do I register with Mandakinihotels.com ?

It’s easy to register with Mandakinihotels.com. Just click the Register link on the top menu and complete the form. Although one does not need to register in order to book or search. You can complete the online booking process, and next time just use the same email address.

2. Why should I register with Mandakinihotels.com?

We don’t force you to register. However, if you register with us we save you the trouble of repeatedly typing your details when you make a booking. Additionally, it also opens the option to receive great travel deals from us via email before anybody else.

3. How I change my password?

Sign in to your account From the My Bookings section, you can click on the “Change Password” link and reset your password.

4. How do I sign in to my account if I forget my password?

If you’ve forgotten your password, click here, follow the on-screen instructions and we’ll send you an email with instructions.

5. How do I edit my account information?

Sign in to your Mandakinihotels.com Account. From the My Bookings section, you can click on the “My Profile” link and edit your account information

6. Can I change my username?

The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.

7. How do I log off of the site when I am finished?

Click on < Sign out> on the main menu and you will be logged off.

8. Can I book on Mandakinihotels.com if I am a non-resident Indian?

Currently we caters to Indian residents only.

9. Can I speak to someone in Customer Support?

Mandakinihotels.com offers 24x7 customer support. You can call us at 09999 455 063. You can also write to our customer support team and someone will get back to you within 4 hours of your inquiry.

Payment Options

1. What payment options does Mandakinihotels.com have?

Currently we accept payments using credit cards, direct bank debits and ITZ Cash card.

2. How do I know that my credit card information is safe on your site?

Mandakinihotels.com is a Secure Site. Any information you enter when transacting over Mandakinihotels.com is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel.

3. What Is the Card Verification Number (CVV) on my credit card?

The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

4. Where is the Card Verification Number (CVV) located on my credit card?

Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. American Express: Four-digit number on the front of the card on the right hand side above the card number.

5. Under what name will my purchase be charged on the credit card statement?

Your purchase will be charged under Mandakini Hotels

Hotel Reservations

1. How do I know my reservation was booked?

You will receive an SMS and email on confirmation of your hotel booking.

2. Do I need to confirm my reservation?

There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by writing to our Customer Support Team or by contacting our customer services team.

3. How do I amend a hotel reservation?

To amend a hotel reservation, please contact our call center on 09999 455 063.

4. Is there a cancellation policy for Hotels booked on Mandakini Hotels?

If you are canceling 7 days prior, you will be charged a processing fee. If it is less than 7 days, you will be charged 1-night retention plus a processing fee. If you are canceling after the check-in date, there will be no refund. However, some tariffs may be non-refundable as per the hotel’s cancellation policy. Taxes as applicable will be charged.

5. How do I cancel a hotel reservation?

To amend a hotel reservation, please contact our call center at 0999 9455 063.